We ship to most regions worldwide. You can check available destinations by selecting your country at the top of our website. If your location isn’t supported, feel free to contact us.
2. How much does shipping cost?
Shipping costs vary depending on your country, order weight, and selected delivery method. The exact amount is calculated at checkout.
Occasionally, we offer free-shipping promotions on selected orders.
3. How long will my order take to process?
Orders are typically processed within 1–2 business days.
Once shipped, you will receive a confirmation email with tracking information.
4. What are your delivery times?
Delivery times vary by destination and courier service. Estimated delivery times will be shown at checkout & product pages. Delays may occur during peak seasons or due to customs processing.
5. Which payment methods do you accept?
We accept credit and debit cards, and additional payment methods depending on your region. All payments are securely processed through encrypted checkout systems.
6. Can I return or exchange an item?
We do not offer returns or exchanges at this time.
Because each order is processed carefully and often shipped directly from our suppliers, all sales are considered final.
7. What if my order arrives damaged or defective?
If you receive a damaged or faulty product, contact us immediately with photos of the issue.
We will arrange a replacement or refund depending on product availability.
9. Do your products come with a warranty?
Yes. All PawZen items are carefully selected and include a quality guarantee.
If you experience any issues with your product, please reach out to us and we’ll be happy to help.
10. Are your products safe for pets?
Absolutely. We prioritize high-quality and pet-safe materials.
11. Do you offer discounts or loyalty programs?
Yes! We regularly offer sales & bundle discounts.
You can also subscribe to our newsletter to receive early access to deals and product launches.
8. How can I contact customer support?
You can reach us via the contact form on our website or by email.
We aim to respond within 24 hours on business days.
12. How can I track my order?
After your order is shipped, you will receive a tracking link via email. Tracking updates may take 1–3 days to appear depending on the courier.
13. What if I entered the wrong address?
Please contact us as soon as possible. If the order has not been shipped yet, we may be able to update the address.
Orders already in transit cannot be modified.
Get in Touch
Use the form to get in touch with us. We will be in contact within 24 hours.
